Return & Refund Policy :-

 

Eligibility for Returns

  1. Timeframe:
    • Items can be returned within 07 days of receiving your order.
  2. Condition of Items:
    • Products must be unworn, unwashed, and in their original condition with all tags and packaging intact.
    • Items showing signs of wear, alteration, or damage may not be eligible for a refund or exchange.
  3. Non-Returnable Items:
    • Final sale items, gift cards, and personalised/customised products are non-returnable unless they arrive damaged or defective.

Return Process

  1. Initiate a Return:
    • Contact our customer support team at support@altasho.com with your order number and reason for the return.
  2. Return Authorization:
    • Upon approval, you will receive a return authorization and instructions on how to send the item back.
  3. Shipping Costs:
    • Customers are responsible for return shipping costs unless the product is defective or an error was made on our part.
    • We recommend using a trackable shipping method to ensure your return reaches us.

 

Refund Policy

  1. Processing Time:
    • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed within 5-7 business days to the original payment method.
  2. Partial Refunds:
    • In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition).
  3. Shipping Fees:
    • Original shipping costs are non-refundable unless the return is due to a defect or error on our part.

Exchanges

  • If you wish to exchange an item for a different size or colour, please initiate a return and place a new order.
  • Exchanges are subject to product availability.

Damaged or Defective Items

  • If you receive a damaged or defective product, contact us immediately at support@altasho.com.
  • We will provide a replacement or full refund, including return shipping costs.